Your feedback is
important to us

We aim to make your experience at our dental practice as positive as possible. If you feel that there have has been an occasion when this hasn’t happened, we’d like to hear from you. We value your comments and suggestions and use them to review and improve the service we provide here at Claregate Dental.

Our 6 key principles

• All of your feedback, positive or otherwise, is important to us
• We want to make it easy for you to raise a concern or complaint if needed
• We follow a complaints procedure and keep you informed
• We will try to answer all of your questions and concerns
• We want you to have a positive experience of making a complaint
• Your feedback helps us to improve our service

We like to handle complaints directly so that we may learn from any mistakes and explain any misunderstandings. We will always discuss your complaint with you, investigate it ourselves, and speak with you regarding how we intend to resolve it. We will try to address your concerns with a full explanation and discuss any action, which could follow. It will be our aim to answer all your questions.