Complaints Procedure at Claregate Dental

Your feedback is important to us

We aim to make your experience at our dental practice in Wolverhampton as positive as possible. If you feel that there has been an occasion when this hasn’t happened, we’d like to hear from you. We value your comments and suggestions and use them to review and improve the service we provide here at Claregate Dental.

Our 6 key principles

• All of your feedback on our Practice, positive or otherwise, is important to us
• We want to make it easy for you to raise a concern or complaint if needed
• We follow a complaints procedure and keep you informed
• We will try to answer all of your questions and concerns
• We want you to have a positive experience of making a complaint
• Your feedback helps us to improve our service

Our Wolverhampton dental practice like to handle complaints directly so we may learn from mistakes and explain misunderstandings. We will always discuss your complaint, investigate it ourselves, and speak with you regarding how we intend to resolve it. We will try to address your concerns with a full explanation and discuss any action, which could follow. We will aim to answer all your questions.

For full details are outlined in our Complaints Handling procedure document.

To speak to the team at our dentist in Wolverhampton, call our dental practice on 01902 754 525 or email info@claregatedental.co.uk.